The national child support program plays a crucial role in the lives of over 15 million children, representing a vital income source for low-income families and significantly reducing poverty rates. Despite its success, the program faces technological hurdles, with many state systems, including Idaho's, operating on outdated platforms prone to failure. This legacy system's complexity and inefficiency led to delays, increased error rates, and worker fatigue, highlighting the urgent need for modernization to improve service delivery and worker satisfaction.
In response, Idaho's Department of Health and Welfare partnered with GovWebworks to develop Nexi, a modern, customer-focused case management system aimed at enhancing the child support enforcement process. Nexi facilitates faster case resolutions, better data access, and streamlined workflows for various skill levels, significantly improving the efficiency and effectiveness of child support services. This modernization effort not only boosts staff morale by reducing training times and simplifying task allocation but also strengthens the program's mission to support children and families more effectively, showcasing a significant advancement in public service technology and administration.